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العربية

Employee guide

Simple steps for everyday self-service in Eldalala: check in, ask for time off, see your schedule and payslip, claim expenses, answer surveys and ask HR a question.
Product version
Web v2.4.1
Last updated
2026-10-11
Answer a pulse surveyCheck in for the dayAsk for time offSee your working scheduleGet your payslipClaim an expenseAsk HR a questionUpdate your profile and securityAsk for your personal dataSwitch between Arabic and English

Answer a pulse survey

CurrentPerformance
Purpose
Give quick feedback when your company asks for it.
Who can do it
Employees in the survey’s audience.
Before you start
A survey is open and addressed to you.
    1. 1

      Open My surveys in the sidebar (or the link in the notification).

    1. 2

      Open a survey, answer the questions and submit.

Expected result
Your answers count toward the company’s results. Surveys that are not addressed to you do not appear.
Common errors
Message or symptomWhat to do
The survey is closedHR closed it or its close date passed.

Check in for the day

CurrentTime & Attendance
Purpose
Record that you started work.
Who can do it
Every employee.
Before you start
If your company uses location, allow the browser to share it.
    1. 1

      On Home, tap Check in. 1

    emp-dashboard/dashboardEmployee
    1. 2

      If you forgot a punch, open Attendance and use Request correction, with a note and the times you worked. 1

    2. 3

      On a night shift, check in when the shift starts and check out in the morning; the morning punch closes the shift that began the evening before.

    emp-my-attendance/my-attendanceEmployee
Expected result
Your punch appears in My Attendance, on the company’s clock. Tapping twice within a minute does not create a second punch.
Common errors
Message or symptomWhat to do
Your location is required to check in.Allow location for the site and try again.
You are N m away from <site>.Move closer to a work location, or ask HR to record the punch.
Related:Self check-in with geofenceAttendance correction request

Ask for time off

CurrentLeave
Purpose
Request leave and track the answer.
Who can do it
Every employee.
Before you start
Nothing.
    1. 1

      Open Leaves → Requests and tap Request leave (also on Home). 1

    emp-leaves/leavesEmployee
    1. 2

      Choose the leave type, start and end date, add a note, and Submit. For a single day, pick the full day or the first or second half. The form shows how many days will be counted and what is left, and Submit stays off until the form is complete.

    2. 3

      Some types need a document, such as a medical certificate: attach a PDF or image up to 5 MB.

    emp-leave-request/leavesEmployee
    1. 4

      Check your remaining days under My leave balances. 2

    emp-leaves/leavesEmployee
Expected result
Your request is Pending until your approver decides (some types are approved at once); you get an email either way, and a rejection shows the reason.
Common errors
Message or symptomWhat to do
Insufficient leave balanceShorten the request or ask HR.
No balance yet, ask HRYour balance is created automatically from your hire date; if it is missing, HR can allocate it.
A document is requiredAttach the supporting file for this leave type, or ask HR to file it for you.
Start date must be today or in the futureAsk HR to record leave that has already started.
Overlaps with an existing requestCancel or change the other request first.
Must include at least one working dayYour dates fall only on weekends or holidays.
Related:Leave request

See your working schedule

CurrentTime & Attendance
Purpose
Check your shift hours for the next two weeks.
Who can do it
Every employee and manager.
Before you start
Nothing.
    1. 1

      Open My schedule in the sidebar.

    1. 2

      Each day shows your shift hours (“ends next day” for a night shift), public holidays and days off.

Expected result
You know when you work. You are also notified when HR assigns or changes your shift.
Common errors
Message or symptomWhat to do
No schedule to showYou have no shift assigned; you follow the company work schedule. Ask HR if that is wrong.
Related:Self check-in with geofenceAttendance correction request

Get your payslip

CurrentPayroll
Purpose
See and download your monthly payslip.
Who can do it
Every employee.
Before you start
The month’s payroll has been finalized.
    1. 1

      Open Payslips. Click View Details for the breakdown or Download for the PDF, which downloads in the app without leaving the page. 2

    emp-payslips/payslipsEmployee
    1. 2

      The detail shows earnings and deductions for the month.

    emp-payslip-detail/payslipsEmployee
Expected result
You get a PDF in your language and company currency.
Common errors
Message or symptomWhat to do
A month’s payslip disappearedThat month’s payroll was voided to correct a mistake. The payslip returns when HR finalizes the month again.
Related:Monthly payroll run

Claim an expense

CurrentExpenses, Loans & Advances
Purpose
Get reimbursed for money you spent for work.
Who can do it
Every employee.
Before you start
Keep the receipt.
    1. 1

      My requests → Expenses → New Claim.

    emp-expenses/expensesEmployee
    1. 2

      Fill title, category, amount, currency and date; upload the receipt; tick Submit immediately or save a draft.

    emp-expense-new/expensesEmployee
Expected result
Your manager, then finance, approve it; you are told when it is reimbursed.
Common errors
Message or symptomWhat to do
The expense date must be today or earlier.Use the date on the receipt.
Related:Expense claim

Ask HR a question

CurrentHR Helpdesk & Support
Purpose
Raise a ticket instead of messaging HR.
Who can do it
Every employee.
Before you start
Nothing.
    1. 1

      Open My Tickets and click New Ticket. 1

    emp-helpdesk/helpdeskEmployee
    1. 2

      Enter subject, category (Payroll, Leave, IT, General), priority and description, then Submit ticket.

    emp-helpdesk-new/helpdeskEmployee
Expected result
HR replies on the ticket; you are notified of replies and status changes. You can close it, or reopen it (or just reply) if it is not fixed.
Common errors
Message or symptomWhat to do
This ticket is closedReopen it from the ticket within 30 days, or raise a new ticket.

Update your profile and security

CurrentEmployee Self-service
Purpose
Keep your details right and your account safe.
Who can do it
Every employee.
Before you start
Nothing.
    1. 1

      Open My Profile → Edit for personal details and emergency contact.

    2. 2

      Bank details changes are sent to HR for approval. 1

    3. 3

      Security: change your password and turn on two-factor. 2

    emp-profile/profileEmployee
    1. 4

      Notification Preferences chooses what reaches you and how.

    emp-notification-preferences/notifications/preferencesEmployee

Ask for your personal data

CurrentCompliance & Privacy
Purpose
Get a copy of the data the company holds about you, or ask for it to be erased.
Who can do it
Every employee.
Before you start
Nothing.
    1. 1

      Open Privacy & Consent and find Your personal data.

    1. 2

      Choose Request a copy of my data, or Request erasure of my data, add a note if you want, and send it.

    1. 3

      HR answers within 30 days. When a copy is ready, download it from the same card.

Expected result
You see the request as Pending, Completed or Declined, with HR’s reason if it was declined.
Common errors
Message or symptomWhat to do
Erasure was declinedErasure happens after your employment ends; payroll and labor records must be kept while you are employed.

Switch between Arabic and English

CurrentEmployee Self-service
Purpose
Use Eldalala in your language.
Who can do it
Everyone.
Before you start
Nothing.
    1. 1

      Use the language button in the top bar ("العربية" / "English"). Arabic is the default and reads right-to-left.

    ar-emp-dashboard/dashboardEmployee · Arabic
Expected result
The whole interface and your emails follow the language.