FAQ
- Product version
- Web v2.4.1
- Last updated
- 2026-10-11
Is Eldalala available in Arabic?
Yes. Arabic is the default and the interface reads right-to-left; English is one click away. Emails follow the language.
Which countries does it support?
Egypt is the default market (EGP, Africa/Cairo, Egyptian holidays). Saudi Arabia is supported per company (SAR, Saudi holidays, EOSB, WPS).
Who can run payroll?
Only the company owner account processes, submits and finalizes payroll, and adds bonuses or penalties to a draft. HR admins review it.
Are employees on probation paid?
Yes. Everyone employed in the month is paid. A company can pay a reduced share while someone is on probation (Settings → General, “Pay during probation”); the default is full pay.
What if payroll was finalized with a mistake?
The company owner can void the latest finalized payroll, with a reason, correct the data and process the month again. A payroll that is not final can simply be reopened. Money already sent to the bank is not reversed.
How do employees get reimbursed for expenses?
After the manager and finance approve a claim, it is paid with the next payroll. It shows Reimbursed, and the employee is told, when that month’s payroll is finalized.
Who can see the audit log and what does it record?
Roles that hold the audit-log permission (the owner and HR Admin by default). It records changes to employees, bank details, roles and many other records, plus exports and reads of sensitive data such as payroll. Entries show who did it and when.
Can an employee ask for their data to be deleted?
They can ask from the Privacy page. HR answers within 30 days: a copy of the data is prepared on request, and erasure is carried out once employment has ended, because payroll and labor records must be kept while someone is employed.
What happens to approvals when a manager leaves or is away?
While they are away a delegation hands their waiting requests to a colleague, and ending it returns them. When a manager leaves, the requests waiting on them move to their own manager or to HR.
What does the Free plan include?
Up to 10 employees with leave, attendance, approvals and basic reports. Starter (up to 50 employees) adds payroll, onboarding, offboarding, performance and a small AI allowance. Growth (up to 500) adds recruitment, advanced reports, webhooks and every AI feature. A single module, or the Advanced Reports package, can be added to Free or Starter.
Which reports are on every plan?
The reports overview, headcount, leave balances and attendance summary, on screen. Turnover, the asset reports, scheduled reports and every export are advanced reports: they come with Growth, or with the Advanced Reports package on Free and Starter. The payroll, performance, probation and recruitment reports also need their module.
Do approved performance decisions change the employee record?
Yes. An approved promotion, pay change or training decision is applied to the employee on its effective date (immediately if that is today or past), and the change is recorded in the audit log.
Are 360° answers really anonymous?
Anonymous answers carry no name or submit time. They stay hidden while the cycle is open and are released together after it closes, and only if at least three have arrived, so a reader cannot work out who wrote them.
Is there a mobile app?
Not for now. The web app works on phones, so employees and managers use it in the phone’s browser.
Do we have to enter leave balances for everyone?
No. Every employee gets a balance automatically, pro-rated from their hire date, and balances renew each January with the carry-over rules you set per leave type. Enter opening balances only for days already used or carried over from your old system.
Which timezone does attendance use?
The company’s own, set in the work schedule on the Shifts page (the country’s timezone is used until you set one). Check-in times, lateness and what counts as today all follow it, and a night shift closes with the morning punch.
Can employees request leave for days that have already passed?
The request form starts at today. Leave that has already started is recorded by HR (for example with the leave import), except into a month whose payroll is finalized; a leave type can allow a few days of late submission (7 for sick and emergency leave by default), which the form does not offer yet.
Will people get an email for everything?
The company can turn email off, and each person and the company default choose which informational categories reach them by email or as a phone push. Messages that need an action or are security-related, and a few such as password reset codes, invitations and invoices, are always sent. Every notification arrives in the person’s own language and opens the page it is about.
Who sees what employees write to HR?
Only the HR agents who handle tickets. Agents can add internal notes that the employee never sees, and tickets never appear in a company’s Slack feed.
Can employees check in from home?
Only if the company allows it: the geofence policy can ignore location, flag outside punches, or block them.
Can we bring data from Excel?
Yes. Imports cover employees and most other modules, with validation and review before saving.
How do candidates apply?
On the public careers page, without an account; they confirm interviews and answer offers by link.
What happens when an offer is not answered?
It expires on its date, the candidate goes back to the interview-completed stage and the person who created it is told. A draft never expires. HR can also withdraw a sent offer, which emails the candidate, or edit and send it again.
Is personal data protected?
National ID, passport and bank details are encrypted at rest, changes are audited, and retention policies remove old data.
Does the AI assistant work out of the box?
It needs an AI provider: the platform’s, or the company’s own key under Settings → AI Settings. AI chat has a monthly allowance on Starter and a larger one on Growth.
How do approvals avoid getting stuck?
Each workflow step has an SLA (48 hours by default); overdue steps escalate hourly to the approver’s manager or an HR admin.
Can we put our logo and layout on HR emails and letters?
Yes, in the Template Builder. Every email and document type starts from a recommended design in Arabic and English with the company logo or name. Generated documents use the published design; the app’s own notification emails do not use it yet, so today a designed email can only be checked with Send test.
Who can change templates?
The company owner and HR users whose role holds email_templates.manage (emails) or document_templates.manage (documents); HR Admin has both. Whoever can edit can also publish; there is no separate publish permission.
What happens if two people edit the same template?
Only one can. The second sees a read-only view naming the editor and can start editing when they leave. A company owner or HR admin can take over.
Can we go back to an older wording?
Yes. Every saved version stays in History; Restore adds it again as a new version. Nothing is deleted.