# Eldalala Help Center > Eldalala (الدلالة) is Arabic-first HR, payroll and attendance software for companies in Egypt and Saudi Arabia: employee records, leave, attendance, approvals, payroll with local tax and social insurance, hiring, performance and self-service, in Arabic and English. This file is the full text of the public Help Center. Last updated: 2026-10-11. Product version: web v2.4.1. Source: https://eldalala.com/help/ ## Modules ### Employees URL: https://eldalala.com/help/module-employees.html The employee directory and record: personal, employment and compensation details, probation, documents, leave balances, payslips, termination and rehire, and the org chart. - What it solves: Employee data lives in spreadsheets and email threads, so nobody trusts which salary, manager or national ID is current. - Used by: HR Admin, Company Owner, Manager, Employee - Availability: Every Eldalala plan includes it, the free plan too. - One record per person that leave, attendance, payroll and insurance all read from. - Arabic and English names side by side, national ID and IBAN stored encrypted. - Bulk import from Excel with row-by-row review before anything is saved. - Leaving is handled end to end: the termination takes effect after the last working day, access ends, and the leaver’s team, approvals and open work are handed over. What you can do: - Directory with search, department filter and export - Add employee (Personal, Employment, Compensation tabs) - Probation is set when adding or editing an employee - Welcome email with sign-in details on creation - Onboarding starts by itself for every new hire - Employee record tabs: Profile, Employment, Compensation, Documents, Leave balances, Payslips, Experience letters - Terminate an employee from the record: reason required, last working day, optional “end access now” - Handover when the termination takes effect - Access ends in the company that terminated them only - Rehire (Reactivate) reverses the termination - Termination settlement summary: what the leaver is owed or owes - Erase a terminated employee’s personal data - Bulk import (22-column Excel template) - Org chart and departments tree with sub-departments - Custom fields (text, number, date, select) - Bank detail correction requests (employee asks, HR approves or rejects with a reason) - Attrition risk (AI) per employee - "Not accurate…" feedback on AI output (attrition scores, data answers) ### Time & Attendance URL: https://eldalala.com/help/module-attendance.html Self check-in with an optional geofence, daily and monthly attendance views, manual punches, correction requests that HR answers, shifts, a company work schedule and timezone, and a My schedule page. - What it solves: Paper sheets and fingerprint exports are reconciled by hand every month, and lateness is argued about. - Used by: HR Admin, Manager, Employee - Availability: Every Eldalala plan includes it, the free plan too. - Employees check in from the dashboard; the company chooses whether location is ignored, flagged or enforced. Managers and HR staff can check in too. - Punches, lateness and “today” are judged on the company’s own clock, and night shifts close with the morning punch. - Shifts with grace periods decide who is late; people without a shift follow the company work schedule. - Attendance for a month locks once that month’s payroll is finalized. What you can do: - Self check-in from the dashboard - Company clock: times, lateness and “today” follow the company timezone - Night shifts: a check-in after midnight closes the previous day’s shift - Company work schedule: working days, default hours, grace, night shift and timezone - My schedule: your working hours for the next two weeks - Geofence policy: off, flag or block - Work locations with latitude, longitude and radius (10 m – 100 km) - Shifts with start/end time, grace minutes, working days, overnight shifts - Shift assignments, bulk assign and day overrides - Daily attendance with Present / Absent / Late / On leave counts - Monthly attendance report with Excel export - Manual punches with a mandatory reason - Attendance correction requests (employee asks, HR answers with a reply) - Unusual patterns (AI anomalies) - Import punches from a file - Punches blocked for a month whose payroll is finalized ### Leave URL: https://eldalala.com/help/module-leave.html Leave types with a policy engine (automatic balances, yearly renewal, carry-over, accrual, half days, documents), requests and approvals, the team calendar, public holidays and balance correction requests. - What it solves: Balances are tracked in a sheet, approvals happen on WhatsApp, and nobody can see who is out next week. - Used by: Employee, Manager, HR Admin - Availability: Every Eldalala plan includes it, the free plan too. - Every employee gets a balance automatically, pro-rated from their hire date; it renews each January with the carry-over rules the company chose. - Balances move on their own: requested days become pending, approved days become used, cancellations give them back. - The form shows the real day count before you submit: weekends, holidays and half days are taken into account. - Sick leave can require a certificate, and emergency leave can be approved on filing. - Approvals can run through a multi-step workflow with an SLA and escalation. What you can do: - Request leave (type, start, end, notes) - Automatic leave balances for every employee - Yearly renewal with carry-over, monthly accrual, carry-over expiry and service tiers - Unpaid and no-balance leave types - Half-day leave (first or second half of a one-day request) - Supporting document and approval rules per leave type - Day count preview before submitting - Working-day count excludes weekends and holidays; a request needs at least one working day - Overlapping pending or approved requests are refused - Balance check per calendar year, split across a year boundary - Approve / reject (reason required) / cancel - Cancelling a request withdraws its approval and tells the right person - New request notifies the approvers - Bulk approve or reject - HR files leave on behalf of an employee; managers file their own leave - Leave calendar (company and my team) - Leave types with Arabic name, days per year, paid, approval, document, colour - Public holidays, recurring yearly; country holidays seeded on signup - Add next year’s public holidays with one click - Balance correction requests, answered by HR - Leave conflict check (AI) ### Payroll URL: https://eldalala.com/help/module-payroll.html Monthly payroll runs (draft → approved → finalized, with reopen and void), manual adjustments, payslips with PDF, the payroll calendar, run comparison, salary register, end-of-service, and the bank file (WPS in Saudi Arabia, a bank-transfer CSV in Egypt). - What it solves: Payroll is rebuilt in Excel each month and payslips are emailed by hand. - Used by: Company Owner, HR Admin, Employee - Availability: It is part of the Starter and Growth plans; the free plan does not include it. - One click processes a month for everyone employed in it, including people on probation at the company’s probation pay rate; each payslip shows basic, housing, transport, overtime and deductions. - Loan instalments, salary advances, approved expense claims and the employee’s medical-insurance share flow into the run by themselves, and the owner adds bonuses, commissions and penalties per employee. - A mistake no longer needs a workaround: reopen a run that is not final, or void the latest finalized one and process the month again. - Employees download their own payslips in the app; the "payslip ready" email links to it. - Finalizing a month locks it, including attendance for that month. What you can do: - Run Payroll for a month and year (company owner) - Run statuses Draft → Approved → Finalized, or Voided - Everyone employed in the month is paid, including people on probation - Probation pay percentage (company setting, default 100) - Run detail per employee: basic, housing, transport, gross, overtime, deductions, net - Employees who cannot be calculated are listed with the reason, and block finalizing - Manual adjustments per employee: bonus, commission, penalty, other - Loan instalments, salary advances, approved expense claims and the employee’s medical-insurance share are added to the run automatically - Reopen a draft or approved run, withdraw it from approval, or void the latest finalized run - Big payrolls are calculated in the background - Payslips list, detail and PDF download for employees, in the app - HR downloads or regenerates an employee’s payslip from the Payslips tab - Payslip ready email (bilingual, currency-aware) - Payroll calendar with cut-off, processing and WPS dates - Compare two finalized runs, with per-employee drill-down - Salary register with export - End of service (EOSB) estimate and rules - WPS bank files: generate, download, bulk download, regenerate - Egypt bank-transfer file (CSV) for a run - Egyptian income tax and social insurance calculation - Overtime paid per completed working day, including rest-day work - Reports refuse ranges longer than 12 months ### Expenses, Loans & Advances URL: https://eldalala.com/help/module-expenses.html Expense claims with receipts and categories, employee loans with repayment schedules and an HR company-loans view, and salary advances. - What it solves: Claims arrive as photos in chat; loans and advances are tracked in a notebook and forgotten at payroll time. - Used by: Employee, Manager, HR Admin - Availability: Every Eldalala plan includes it, the free plan too. - Claims go Draft → Submitted → Manager approved → Finance approved → Reimbursed, with a reason on rejection; reimbursement is paid in the payroll run that finalizes. - Loans repay in instalments through payroll; HR sees everything owed, records repayments made outside payroll and writes a loan off when needed. Settled loans notify the employee. - A leaver’s open loans and advances are brought into the final payroll. - Each category can carry spending limits, and a new workspace starts with a ready list of categories. What you can do: - New claim: title, category, amount (EGP, SAR, USD), date, receipt, description - A new workspace starts with a list of expense categories - Save as draft or submit immediately - Two-level approval: manager, then finance - Expense categories with limits per period - Loans: principal, instalments (≤600), interest, start date, reason - Loan statuses Pending → Active → Settled, or Written off - Loans and advances are capped against pay - Company loans page for HR: list, totals, repayment outside payroll, write-off - A leaver’s loans and advances are settled in the final payroll - Imported loans and advances are scheduled and recovered - Salary advances: Pending → Approved → Deducted ### Medical Insurance URL: https://eldalala.com/help/module-medical-insurance.html Public and private medical cover: carriers, contracts, packages, enrolments with dependents, and alerts for expiring cover and leavers still insured. - What it solves: Insurance lists are kept by the broker, so leavers stay insured and nobody notices a policy lapsing. - Used by: HR Admin, Employee - Availability: Every Eldalala plan includes it, the free plan too. - Enrol one employee or many at once, with dependents. - Daily checks expire lapsed cover and alert HR when a terminated employee is still insured. - Egyptian carriers come pre-loaded from the platform catalogue. What you can do: - Schemes: public (government) and private (commercial insurer) - Contracts and packages with tiers Basic / Standard / Premium / Executive - Contribution models: employer pays, employee pays, shared, % of salary - Enrol employee and bulk enrol - Dependents (add, edit, remove with confirmation) - Filters: expiring within 30 days, left the company - Daily: expire lapsed cover (07:15) and alert on terminated-but-insured (07:30) - My Insurance page for employees ### Recruitment URL: https://eldalala.com/help/module-recruitment.html Requisitions with approval, job postings on a public careers page, the candidate pipeline, interviews, offers with a full lifecycle and e-signature, and conversion to an employee. - What it solves: CVs sit in an inbox, interviews are booked by phone, and offers are Word files. - Used by: Recruiter, HR Admin, Manager, Candidate - Availability: It is part of the Growth plan; the Free and Starter plans do not include it. - A public careers page per company where candidates apply without an account, that search engines can read and that only shows roles that are really open. - Every stage change is tracked, with who made it, and the pipeline follows what actually happened: scheduling, completing an interview and answering an offer move the candidate for you. - Offers can be edited, withdrawn, re-sent and signed electronically; a lapsed offer expires by itself. - An accepted offer converts the candidate into an employee record. What you can do: - Job requisitions: draft → pending approval → approved / rejected, then filled - Job postings: draft → published → closed, with a copyable public link - Questions on a posting, answered on the apply form - Public careers page and apply form (no account needed) - Careers pages only show roles that are open and companies that can recruit - Apply protections and re-applying - Candidate pipeline: applied → shortlisted → interview scheduled/completed → offer sent → accepted/declined → hired, or rejected - Rejecting a candidate cancels open interviews and withdraws open offers - Kanban board: drag a card to change stage, or use the keyboard - Talent pool, tags and saved searches - Interviews (phone, online, onsite) with scorecards and feedback - Mark an interview completed - Panel members answer “I’ll attend / I can’t attend” - Candidate confirms or asks to reschedule an interview by link - Offers: draft → pending approval → approved → sent → accepted / declined / expired / withdrawn - Offer approval needs the offers.approve permission - Offer e-signature drives the offer - CV and cover-letter links open - Convert a candidate to an employee - AI resume screening, AI interview scheduling suggestions, AI job descriptions - Outreach campaigns by email - Job boards: XML job feed and Google for Jobs markup ### Onboarding & Probation URL: https://eldalala.com/help/module-onboarding.html Onboarding templates and runs that start by themselves, with assigned tasks, an AI-suggested path, onboarding documents, and probation reviews that reach the manager who can submit them. - What it solves: New joiners wait for laptops and contracts because nobody owns the checklist. - Used by: HR Admin, Manager, Employee - Availability: It is part of the Starter and Growth plans; the free plan does not include it. - Every new hire gets the same checklist, with owners and due dates, started automatically when the employee is added. - Overdue tasks are marked nightly; probation reviews go to the person’s own manager (HR if there is none) and are chased with an SLA. - Managers recommend confirm, extend or end from a Probation reviews page; HR confirms the decision. - A default onboarding template exists from the day a company signs up. What you can do: - Onboarding templates with tasks - Start Onboarding: employee, template, start date (today or later) - Onboarding starts automatically for hires added through the form, the import or a converted candidate - Run progress and task evidence - AI path recommendation on a run (accept / regenerate) - My Onboarding Tasks for assignees - Overdue tasks marked daily at midnight - Probation reviews: pending → manager submitted → HR confirmed, checked daily 08:00 - Managers submit probation reviews from a Probation reviews page - HR decision on a review: confirm, extend or terminate - Onboarding documents review ### Offboarding URL: https://eldalala.com/help/module-offboarding.html Offboarding templates and runs that follow the termination, IT access revocation after the last day, asset return tasks, exit interviews, a final-settlement task and end-of-service. - What it solves: Leavers keep system access and laptops, and the exit interview never happens. - Used by: HR Admin, Manager, Employee - Availability: It is part of the Starter and Growth plans; the free plan does not include it. - Typed offboarding (resignation, termination, end of contract, retirement, other) with a last working day taken from the recorded termination. - Every task has an owner who is notified; the leaver gets the exit-interview invitation and reminders. - Scheduled access revocation runs nightly; exit interview reminders run daily. - A finance task surfaces any money owed or due at the end. What you can do: - Start Offboarding: employee, template, type, last working day - Closing a run requires a recorded termination - Final settlement task when something is owed - Task types: general, IT access, asset return - IT access revocation queue; revocations run 00:30 daily - Exit interviews (pending → submitted / recorded by HR) with reminders 09:00 - Overdue tasks marked nightly - Experience letter for terminated employees ### Performance URL: https://eldalala.com/help/module-performance.html Review cycles and templates, goals with approval, self and manager reviews, calibration, decisions that are applied to the employee, PIPs, check-ins, pulse surveys (with a My surveys page) and anonymous 360° feedback. - What it solves: Reviews happen once a year from memory, and promotions are decided without a record. - Used by: HR Admin, Manager, Employee - Availability: It is part of the Starter and Growth plans; the free plan does not include it. - A cycle moves Draft → Published → Closed; publishing notifies exactly the people in scope, and a cycle closes (by HR or by itself after its end date) with the reviews locked. - Goals need approval and can be locked for the cycle; employees and managers are told at each step. - Calibration ties to the ratings employees see, and an approved decision (promotion, pay change, mandatory course) is applied to the employee record. - Pulse surveys reach only their audience and work without the AI add-on; 360° answers stay anonymous. What you can do: - Performance cycles and review templates - Who is in a cycle: all employees, departments or specific people - Close a cycle (HR, or automatically after its end date) - Goals: draft → pending approval → approved / rejected → locked; change requests - Self review (autosaves) and manager review - HR list of self reviews with Unlock and a reason - Calibration sessions - Decisions: promotion, compensation, training (proposed → approved / rejected) that are applied - PIPs: active → completed / extended / failed, with reminders - Check-ins with notes and action items, reminders 09:00 daily - Pulse surveys (AI sentiment analysis is optional) - My surveys: employees find and answer the surveys addressed to them - 360° feedback requests, anonymous answers released only after the cycle closes and three have arrived - AI review drafts ### Learning URL: https://eldalala.com/help/module-learning.html Courses (video, document, external link), assignments and completions, with overdue reminders. - What it solves: Mandatory training is tracked by email and nobody knows who finished it. - Used by: HR Admin, Employee - Availability: Every Eldalala plan includes it, the free plan too. - Assign a course and see completions; people are told when it is assigned and again when it is due soon, and overdue reminders go out daily at 08:30. - New joiners and people who move departments are enrolled in that department’s courses automatically. What you can do: - Courses with video URL, document or external link content - Assign to people, track completion, export completions - Joiners and movers are enrolled in their department’s courses - My courses for employees - Overdue reminders ### Approvals & Workflows URL: https://eldalala.com/help/module-approvals.html One inbox for everything waiting on you, multi-step approval workflows with SLAs and escalation, and delegation while away. - What it solves: Requests stall because the approver is on leave or never saw the message. - Used by: Manager, HR Admin, Company Owner - Availability: Every Eldalala plan includes it, the free plan too. - Leave, expense claims, offers and other requests land in one Approvals inbox with a count in the sidebar; you see what you can decide, and others see who the request is waiting on. - A step past its SLA (48 hours by default) escalates to the approver’s manager, then an HR admin; the job runs hourly and moves every decision the approver held on that step. - Delegate approvals, tasks or both for a date range, and end a delegation early: requests that were already waiting move with it. - A workflow that has been used is never lost: it is retired with its history kept, and a request shows where it is stuck. What you can do: - Approvals inbox with type filters, details, approve / reject - See where a request is stuck: current approvers, steps with SLA, decisions and escalations - Workflow steps: approver is the manager, a role or a named user; parallel steps; per-step SLA - Activate, deactivate, edit steps of a workflow - Deleting a workflow keeps its history - Create a new workflow from the UI - SLA escalation hourly (manager → HR admin fallback) - Approvers who cannot act are skipped - Cancelling a request withdraws its approval - Delegations (approvals / tasks / both) with revoke and End now - Workflow targets in the engine: leave_request, expense_claim, employee_loan, salary_advance, job_requisition, goal, performance_decision, payroll_adjustment ### Documents & E-signature URL: https://eldalala.com/help/module-documents.html Document templates (contract, offer, NDA, salary letter, experience letter), e-signature envelopes, employee document requests, expiry tracking and consent documents. - What it solves: Contracts are emailed as Word files and expired IDs are discovered too late. - Used by: HR Admin, Employee, Candidate - Availability: Every Eldalala plan includes it, the free plan too. - Generate letters from templates with merged, HTML-escaped values. - Daily expiry check at 07:00 alerts before documents lapse. What you can do: - Templates in Arabic or English: contract, offer, NDA, salary letter, experience letter - E-signature envelopes (DocuSign) - Employee document requests (salary certificate etc.) - Upload, verify, reject documents; expiry alerts - Consent documents with versions and acceptances ### Template Builder URL: https://eldalala.com/help/module-template-builder.html A drag-and-drop designer for email and document templates, with recommended Arabic and English designs for every type, autosaved drafts, versions with restore, one editor at a time, a test email to yourself and a PDF preview. - What it solves: HR letters and emails are plain text or Word files: no logo, no layout, Arabic that breaks in the PDF, and nobody knows which wording is the current one. - Used by: HR Admin, Company Owner - Availability: Every Eldalala plan includes it, the free plan too. - Every email and document type starts from a finished, branded design in Arabic and English; HR only adjusts the wording. - Nothing goes live by accident: edits autosave as a draft, and only **Publish** changes what is used. - Every saved version is kept and can be restored; nothing in the history is ever rewritten. - Arabic PDFs keep their joined letters and right-to-left order. What you can do: - Designer at /email-templates/:id/design and /document-templates/:id/design - Blocks: text, content, button, image, section, list, divider, spacer, social, brand - Panels: Blocks, Variables, Settings - Undo and redo (Ctrl+Z, Ctrl+Shift+Z) - Device preview: desktop, tablet, mobile - Autosaved draft; Save version; Publish - Version history with preview and restore - Send test (email): sends the design to your own address only - Preview PDF (documents) - Arabic and English, right to left - 38 recommended designs: 14 notification types and 5 document types, each in Arabic and English - Add template → Start from: Recommended design, Blank template, or a copy of an existing template - Apply recommended design (inside the designer) - Brand block: the company logo, or the company name when there is no logo - Document merge fields document.date and document.reference - New companies get designed document templates, inactive until reviewed - One editor at a time (edit lock) - Shared image library (JPG, PNG, GIF, WebP, up to 2 MB) - Accessibility and inbox-quality checks ### HR Helpdesk & Support URL: https://eldalala.com/help/module-helpdesk.html Employees raise HR tickets (payroll, leave, IT, general) with priority and SLA; companies contact Eldalala support. - What it solves: HR questions arrive on every channel and get lost. - Used by: Employee, Manager, HR Admin - Availability: Every Eldalala plan includes it, the free plan too. - Tickets have categories, priority, an assigned agent and status; SLA breaches are checked every 10 minutes. - New tickets go to a real agent: someone active who handles tickets, with the least work, or an agent can claim one with a single click. - Agents can keep internal notes the requester never sees, and the requester can close or reopen their own ticket. - The assistant’s “Ask HR” button turns an unanswered question into a ticket. What you can do: - Create a ticket: subject, category, priority, description, attachments (≤10) - Statuses: open → in progress → waiting → resolved → closed - Agents reply, add internal notes, change status and priority, assign or "Assign to me" - Helpdesk report and queue cards - “Ask HR” from the AI assistant opens a pre-filled ticket - Helpdesk notifications: receipt, needs-an-agent, reply, reassignment, SLA - Auto-assignment to active helpdesk agents only (helpdesk.manage), least-loaded first - Requester can close or reopen; replying to a resolved ticket reopens it; resolved tickets auto-close after 7 days - SLA pauses while waiting on the requester, restarts on reopen; breaches escalate to all agents - Contact Eldalala support (platform tickets) ### Chat & Notifications URL: https://eldalala.com/help/module-communication.html Company chat (channels, direct messages, mentions, attachments, moderation), the notification centre, broadcasts to segments, notification defaults and personal preferences. - What it solves: Company announcements and HR conversations are scattered across WhatsApp groups. - Used by: Employee, Manager, HR Admin - Availability: Every Eldalala plan includes it, the free plan too. - A "General" channel exists from signup. - Broadcasts can be scheduled and targeted at segments. - Every notification follows each person’s choices and the company defaults, arrives in their own language and opens the page it is about. - Each person chooses which notifications reach them, and how. What you can do: - Channels and direct messages with mentions, reactions, attachments, tags, bookmarks - Chat moderation and retention - Real-time delivery (WebSockets via Reverb) - Notification centre (in-app) and bell - Broadcasts with segments and scheduling (sent every minute) - Company notification defaults and personal preferences - One delivery service with a handler per event - Notifications in the recipient’s language, in Arabic and English - Notifications that were never sent now are - Your company’s own email template is used for the category - Channels: in-app, email, mobile push (FCM) - Slack company feed ### Assets URL: https://eldalala.com/help/module-assets.html Company assets (laptops, phones, cars…), assignment to employees, condition and status, with an asset report. - What it solves: Nobody knows who has which laptop when someone leaves. - Used by: HR Admin, Employee - Availability: Every Eldalala plan includes it, the free plan too. - Statuses available / assigned / under repair / lost / retired; return is an offboarding task type. What you can do: - Asset register with category, condition, status - Assign and return - My assets for employees - Asset report ### Reports & AI Insights URL: https://eldalala.com/help/module-reports.html Headcount, turnover, attendance, payroll, performance, probation, leave balance, recruitment pipeline and asset reports; scheduled email reports; AI insight reports, anomalies, attrition risk and the AI assistant. - What it solves: Management asks for numbers and HR builds them by hand every month. - Used by: HR Admin, Company Owner, Manager - Availability: Every Eldalala plan includes it, the free plan too. - Ten reports from live data. Basic reports (overview, headcount, leave balances, attendance summary) are on every plan; turnover, the asset reports, scheduled reports and every export are advanced reports, with Growth or the Advanced Reports package. - Monthly AI insight report, daily anomaly detection and weekly attrition risk. - The assistant answers questions about leave, team and policy in Arabic or English. What you can do: - Reports overview and ten individual reports - Scheduled reports by email (checked hourly) - Headcount: local vs non-local split by the company’s country - AI insight report (monthly, sandboxed view) - Anomalies: attendance patterns, absence spikes, payroll outliers, overtime - Attrition risk (weekly, Sunday 04:00) - AI assistant chat with usage quota - Natural-language analytics - Privacy rules for text sent to the model - Provider outages are handled as failures ### Settings, Roles & Security URL: https://eldalala.com/help/module-settings.html Company profile and regional defaults, allowed email domains, custom fields, security and two-factor policy, roles and permissions (which now limit what staff can open), invitations, AI settings and email templates. - What it solves: Access is all-or-nothing in spreadsheets; anyone with the file sees salaries. - Used by: Company Owner, HR Admin - Availability: Every Eldalala plan includes it, the free plan too. - Standard roles are created for every company: Company Owner, HR Admin, Recruiter, Manager, Employee. A role’s permissions now decide whether its holders can read payroll, the audit log, email templates, API keys and webhooks. - Changing a role is guarded and recorded: the owner role stays complete, the last owner cannot lose it, and every change names who made it and who was affected. - Two-factor can be enforced for nobody, admins and HR, or everyone; an admin can reset a teammate’s two-factor. - Allowed email domains decide who can join the company, and invitations you sent can be resent or withdrawn. What you can do: - Company profile, primary contact, address, regional defaults (language, country) - Who can join this company (allowed email domains) - Custom fields - Security settings and two-factor enforcement scope - Roles & permissions list with role assignment (owners) - Role permissions now limit the admin endpoints they name - Role changes are written to the audit log - Invitations sent: resend or withdraw - AI settings (bring your own key, test key) - Email templates - Users page (invite teammates) ### Imports, Migration & Integrations URL: https://eldalala.com/help/module-imports.html Guided imports for most modules, migration from another system, accounting integrations, API keys with scopes, webhooks and job executions. - What it solves: Switching HR systems means re-typing everything. - Used by: HR Admin, Company Owner - Availability: Every Eldalala plan includes it, the free plan too. - One import flow for employees, departments, locations, shifts, holidays, leave, attendance, expenses, loans, assets and candidates. - Every row is validated and reviewed before it is saved. - An API with scoped keys and signed webhooks for integrations. What you can do: - Import steps: choose module → upload → validate → review → process - Employee template with 22 columns - Data migration import and migration history - Accounting integration: Odoo - API keys with scopes (employees, payroll, leave, attendance, recruitment, performance, webhooks, api_keys) - Webhook endpoints and delivery log - Imports tell you who gets emailed ### Compliance & Privacy URL: https://eldalala.com/help/module-compliance.html Audit log (with sensitive reads and exports), data retention policies, consent and terms acceptance, employee data-export and erasure requests, and personal-data protection. - What it solves: Customers must prove who changed what and that old personal data is deleted. - Used by: Company Owner, HR Admin - Availability: Every Eldalala plan includes it, the free plan too. - The Audit Log covers role changes, bank and employment changes, exports and the reads of sensitive data such as payroll and payslips, and it is limited to roles that hold audit_logs.view. - Employees can ask for a copy of their data or for its erasure; HR answers within 30 days from one queue. - Retention policies run weekly; anonymization redacts history, deletes documents and receipts and removes CV and photo files. What you can do: - Audit log with changes - Exports and sensitive reads are audited - Platform staff access shows in the tenant’s audit log - Data retention policies (weekly run) - Personal data requests: export and erasure - Terms and privacy acceptance recorded - Privacy & consent page for every user - Encrypted national ID, passport and bank details ### Plans, Billing & Usage URL: https://eldalala.com/help/module-billing.html Pricing plans (Free, Starter, Growth), usage and quotas, invoices and alerts; card payments through the payment gateway, with a way back for a suspended or cancelled company. Prices are shown with VAT included. - What it solves: The customer needs to know what they pay for and what is included. - Used by: Company Owner - Availability: Every Eldalala plan includes it, the free plan too. - Free: up to 10 employees with leave, attendance, approvals and basic reports. - Starter: up to 50 employees, adding payroll, onboarding, offboarding, performance and a small AI allowance (100,000 AI tokens a month). - Growth: up to 500 employees, every module, advanced reports and every AI feature (AI chat quota-limited). - Basic reports (overview, headcount, leave balances, attendance summary) are on every plan. Advanced reports (turnover, assets, scheduled reports and every export) come with Growth, or with the Advanced Reports package on Free and Starter. - A company whose payment failed keeps working while the bank retries; a suspended or cancelled company can still read and export its data and pay to come back. What you can do: - Plans: Free (10 employees, EGP 0), Starter (50 employees, EGP 1,999/month or 19,990/year) and Growth (500 employees, EGP 9,000/month or 90,000/year) - Self-service signup lands on the Free plan (the cheapest public plan), no card needed - Plan & Usage: overview, plans, invoices, alerts - Locked modules show an Upgrade badge instead of disappearing - A suspended, cancelled or incomplete company is read-only, with a way back - Failed payments go through dunning, and the last card cannot be removed - Paying needs a verified email - Renewals, dunning and add-on expiry run on schedules, and the daily job still converts any subscription that was already in a trial ### Employee Self-service URL: https://eldalala.com/help/module-self-service.html The employee portal: Home with check-in and leave, my attendance and schedule, payslips, requests, documents, insurance, assets, tasks, goals, courses, surveys, profile, privacy and preferences. Managers get the same pages beside their team tools. - What it solves: Employees ask HR for things they could do themselves. - Used by: Employee, Manager - Availability: Every Eldalala plan includes it, the free plan too. - Check in, request leave, download payslips and raise requests without asking HR. - Profile changes to bank details go to HR for approval. - A personal calendar feed (ICS). - See your shifts, answer your pulse surveys, and ask for a copy of your data from the same place. What you can do: - Home: check in, request leave, recent payslip and leave - My schedule: your working hours for the next two weeks - My surveys: answer the pulse surveys addressed to you - Download your payslip in the app - Ask for a copy of your personal data or its erasure - Managers have the employee pages too - My Profile: personal details, bank details, security (password, 2FA), calendar feed - Notification preferences and privacy & consent - Arabic (default) and English; right-to-left layout - Dark mode ### Sign-in & Access URL: https://eldalala.com/help/module-access.html The public home page, company signup, sign-in, two-factor, SSO, password reset by emailed code, email verification and company invitations. - What it solves: Shared passwords and no way to cut access off. - Used by: Company Owner, HR Admin, Employee - Availability: Every Eldalala plan includes it, the free plan too. - Self-service company signup in two short steps: the required details (with the country and the Terms), then optional ones that can wait. - A public home page and the sign-in and sign-up screens in Arabic and English, with a one-click language switch. - Session tokens live in httpOnly cookies; failed logins are throttled per account. What you can do: - Public home page: features, modules, pricing, security and FAQ, in Arabic and English - Public pages are built for search engines and shared links - Register a company in two steps. Step 1 (required): company name, your name, work email, password and confirmation. Step 2 (optional): phone, company size, industry - Email verification gates paying and inviting - Clear sign-in, sign-up and reset errors - Sign in with work email and password; the session is kept (there is no “Remember me” checkbox); sign out other sessions - Forgot password → 6-digit code by email (valid 10 minutes) → set a new password; saving signs the account out on every device - Two-factor (TOTP) with recovery codes; enforced by company policy - Single sign-on (Google, Microsoft) - Company invitations (accept / decline banner) - Partner self-registration ## How-to guides ### HR Admin guide URL: https://eldalala.com/help/guide-hr.html #### How to add an employee in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-add-employee Create one employee record and give the person access to Eldalala. Who can do it: HR Admin or Company Owner (employees.create). Before you start: - The department exists (Employees → Departments). - You know the work email, position, hire date and basic salary. Steps: 1. Open Employees → Directory and click Add employee. 2. On Personal, enter First name (English) and Email address. Arabic name, phone and National ID are optional. 3. On Employment, choose the department, position, manager (optional) and hire date. 4. On Compensation, enter the basic salary and any housing and transport allowance, plus the IBAN if known. 5. Click Add employee. Expected result: The employee appears in the directory and receives a welcome email with sign-in details. Common errors: - "The email has already been taken.": The address belongs to an existing user. Use another work email or invite the existing account. - "The selected department id is invalid.": Pick a department from your company; create it first if needed. #### How to import employees from Excel in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-import-employees Bring many employees in at once, checking every row before it is saved. Who can do it: HR Admin (employees.import). Before you start: - Departments exist. - Your data is in the template’s 22 columns. Steps: 1. Open Employees → Directory and click Import, or Imports → New import. 2. Choose the module (Employees) and click Next. 3. Open "What the template expects" to see every column, then upload your file. 4. Wait for validation. Rows with problems are listed with the reason. 5. Review, then process the valid rows. Expected result: Valid rows become employees; the import shows Completed or Completed with errors. Common errors: - "Rows failed validation": Fix them in the file and import those rows again; already-imported rows are not duplicated by the review step. #### How to set up departments in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-departments Organise people into departments and sub-departments. Who can do it: HR Admin (departments.manage). Steps: 1. Open Employees → Departments. New companies already have departments for their industry; review them first. 2. Click Add department for a top-level department. 3. Use the sub-department button on a department to nest one under it. Expected result: Departments are available when adding employees and in filters and reports. Common errors: - "The name has already been taken.": Department names are unique within a company. #### How to terminate an employee in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-terminate-employee Record that someone is leaving and start their exit. Who can do it: HR Admin. Before you start: - Agree the last working day. Steps: 1. Open the employee from the directory and click Terminate. 2. Choose the type, enter the last working day and a reason (required). Tick “End access now” only for a dismissal that must take effect immediately. Leave “Start offboarding now” ticked to open the exit checklist at once, or start it later (see "Offboard a leaver"). 3. The employee keeps working and signing in until the end of the last working day. After that they are marked Terminated and their access ends. Their direct reports move to the leaver’s manager, approvals waiting on them move to the next manager or HR, and you receive a handover summary. 4. Leave booked after the last working day is cancelled and leave across it is shortened. Open loans and advances are brought into the final payroll; unused annual leave is listed on the settlement task. Expected result: Once the last working day has passed the employee is Terminated, can no longer request leave, and an experience letter tab appears. Common errors: - "The termination reason is required": Enter why the employment ends; it is kept with the record. - "A termination is already scheduled for this employee": To change the date, reactivate the employee (this cancels the scheduled termination) and terminate again. #### How to configure leave types and holidays in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-leave-types Match leave entitlements and public holidays to your policy. Who can do it: HR Admin (leave.manage). Before you start: - New companies already have default leave types and the country’s holidays; review them before go-live. Steps: 1. Open Leaves → Leave Types. Check Days / Year and Approval for each type. 2. Click Add Leave Type to add one: English and Arabic name, days per year, calendar colour. 3. Set the policy on the same form: how days are earned (all at once each year, or monthly), whether unused days carry into next year (with a maximum and an expiry in months), more days with longer service, whether half days are allowed, whether a document is required, and how many days after it started an employee may still file. Turn on “No balance needed” for unpaid leave. 4. Open Leaves → Holidays and click Add Holiday for anything missing. Mark yearly holidays as recurring. Each December use the “Add [year] public holidays” button (it shows next year’s number); Eid and the other moon-based dates are added by hand once they are announced. Expected result: Employees get a balance automatically, pro-rated from their hire date, and it renews every 1 January using these rules. Holidays are skipped when counting leave days; adding or changing one recounts leave that is already requested. Common errors: - "Days per year must be 0–365.": Enter a whole number in that range. - "A leave type that is in use cannot be deleted": Requests or balances already use it. Rename it instead, or stop offering it. #### How to approve or reject leave in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-approve-leave Decide on leave requests waiting for HR. Who can do it: Anyone with leave.approve who is the request’s approver. Nobody approves their own leave. Steps: 1. Open Approvals. Filter to Leave request. 2. Click Show details to read dates, type and notes. 3. Click Approve, or Reject and give a reason. Expected result: Approved days move from pending to used; the employee gets an email and an in-app notification. Common errors: - "Cannot approve leave requests with a start date in the past.": Managers cannot approve a request after its start; ask HR, who can approve it, or file a corrected request on the employee’s behalf. - "You cannot approve your own leave request.": Another approver must decide it. - "Rejection reason is mandatory.": Type a reason before rejecting. #### How to file leave on behalf of an employee in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-leave-on-behalf Record leave for someone who cannot file it themselves. Who can do it: HR Admin. Steps: 1. Open Leaves → Requests and click On behalf of, then complete the request for the employee. Expected result: The request follows the same balance checks and approval as one the employee files. Common errors: - "Leave cannot be recorded for a month whose payroll is finalized": Leave cannot be recorded into a month whose payroll is finalized; ask the company owner to void the latest finalized run first if it must change. #### How to set up shifts, work locations and check-in rules in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-attendance-setup Decide working hours, lateness and where people may check in. Who can do it: HR Admin. Before you start: - Know each site’s coordinates. Steps: 1. Attendance → Work Locations → Add location: name, latitude, longitude and radius in metres (10 to 100,000). "Use my current position" fills the coordinates. 2. Choose the company Policy on the same page: Off (location ignored), Flag (saved and marked for review) or Block (refused outside every radius). 3. Attendance → Shifts → Add shift: name (English and Arabic), start and end time, grace period in minutes. 4. Assign shifts to people with Bulk assign; use day overrides for one-off changes. Employees are told when a shift is assigned or changed. 5. On the same Shifts page, fill in the Company work schedule: working days (every other day is the weekend), default start and end time, grace period, Night shift if the day crosses midnight, and the company timezone. It applies to everyone who has no shift. Expected result: Check-ins are judged against the shift (late after the grace period) on the company’s own clock and, under Flag or Block, the work locations. Leave and attendance use the same weekend. Common errors: - "Radius must be at least 10.": Use 10 metres or more. #### How to set up who approves a request in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-approval-workflow Decide which people approve leave, expenses, loans and the other requests, and in what order. Who can do it: HR Admin or Company Owner. Before you start: - Know who approves each kind of request. Steps: 1. Settings → Approval Workflows → New workflow: give it a name and choose the Request type (leave requests, expense claims, employee loans, salary advances, job offers, performance decisions or payroll finalization), then Save. 2. The step editor opens with one step, the employee’s direct manager. Add steps for a role (for example Finance) or a named person, reorder them, mark steps that run in parallel and set an SLA in hours. Save steps. 3. Activate the workflow. New requests of that type follow it, and any other active workflow for the same request type is switched off. 4. To see where a request is stuck, open it in Approvals: it shows who it is waiting on, the step number and any escalation. To retire a workflow, deactivate it; one that has been used is kept in the history, not deleted, and a workflow with pending requests cannot be deleted. Expected result: Requests of that type reach each approver in turn, and overdue steps escalate. An approver who has no login or is disabled is skipped in favour of HR. Common errors: - "The target type field is required.": Choose a Request type before saving. - "This workflow cannot be deleted": It is active or has requests in progress. Deactivate it and let them finish; used workflows are retired rather than removed. #### How to assign a course and track completion in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-learning-assign Give people the training they need and see who finished it. Who can do it: HR Admin. Before you start: - The course content or link is ready. Steps: 1. Learning → Courses → New course: fill in the course and save. 2. Open the course and choose Assign: pick an employee, a department or a role, and optionally mark it mandatory with a due date. 3. Employees see it under My learning with the Mandatory flag and due date; completing it issues a certificate they can download. Expected result: The Assigned and Completed columns show progress per course. Common errors: - "This course assignment has already been completed and cannot be unassigned.": Completed assignments stay as training history. #### How to fulfil an employee document request in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-document-requests Answer requests for salary certificates, employment and experience letters. Who can do it: HR Admin. Before you start: - A document template, if you generate letters from one. Steps: 1. Employees ask under Document requests → Request a document: document type (salary certificate, employment letter, experience letter or other) and an optional note. 2. HR: Documents → Document requests, filter Pending, then Fulfill the request by attaching the document. Expected result: The request turns Fulfilled and the employee can download the document. Common errors: - "The employee must be terminated before an experience letter can be generated.": Experience letters are for former employees; finish offboarding first. - "The employee still has outstanding assets to return.": Mark every assigned asset as returned. #### How to design and publish an email or document template in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-design-template Give a notification email or an HR letter the company’s look and wording in Arabic and English, and decide when it goes live. Who can do it: Company Owner, or an HR user whose role holds email_templates.manage (emails) or document_templates.manage (documents). HR Admin holds both. Before you start: - The company logo uploaded by the company owner in Settings → General, if you want it in the brand block (otherwise the company name is shown). - The company address, phone, email and website filled in, if you use a document footer. Steps: 1. Open **Settings → Email templates** or **Documents → Templates** and choose **Add template**. Pick the type and language, then **Start from**: **Recommended design** (the default), **Blank template**, or an existing template to copy. 2. The designer opens on the new template, with its first draft already saved. For an existing template, use **Open designer** on its row. 3. Drag blocks from the **Blocks** panel onto the page: text, content, button, image, section, list, divider, spacer, social links and brand (the company logo or name). Select a block to change it in **Settings**; use its toolbar to move, duplicate or delete it. 4. Put the cursor in a text and click a field in **Variables** to insert it, for example the employee’s name, or for documents **document.date** and **document.reference**. Only the fields listed there are filled in. 5. Check the layout with the **Desktop / Tablet / Mobile** switch. Undo and redo with Ctrl+Z and Ctrl+Shift+Z. To start again from the company’s recommended layout, choose **Apply recommended design** (it can be undone). 6. Check it for real: **Send test** emails the design to your own address with sample values; **Preview PDF** shows the generated document, with sample values or a chosen employee. 7. Your changes save as a draft by themselves (the pill shows Saved). Choose **Save version** to keep a snapshot, or **Publish** to make this design the one in use. Fix anything listed under “Problems to fix”; warnings such as low contrast or “click here” links can be published after you confirm. 8. Document templates the workspace started with are **Inactive** until someone turns them on in the templates list: publish, then activate once the wording is approved. A template you add yourself is created **Active**, so publish it before anyone generates a document from it; until then a generated document holds only the template’s name. 9. Open **History** to see every version (the **Live** one is published). **Restore** adds the old content as a new version; nothing is deleted. Expected result: The published version is the one used for generated documents and for test emails. Drafts and unpublished versions are never used. Common errors: - "Someone else is editing this template": Only one person edits at a time. Wait for Start editing, or Take over if they have left (after about 2 minutes) or if you are the company owner or an HR admin. - "You are no longer editing this template": Someone took over. Download my changes to keep your unsaved work, then Reload. - "This template changed elsewhere": Reload latest to see the newest content, or Keep mine to save yours as a new version. Both stay in the history. - "This template is managed in the designer": After a design is published, change the subject and content in the designer, not in the plain edit form. - "Your image library is full": The library holds 200 images or 100 MB per company. Delete unused images and upload again. - "This image is still in use": Remove it from the template that shows it, save, then delete it. - "System templates cannot be edited": Choose Create an editable copy; the copy belongs to your company and opens in the designer. #### How to send a broadcast announcement in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-broadcast Reach all employees, a segment or selected people at once. Who can do it: HR Admin. Before you start: - A segment, if you target one (it can be created from the composer). Steps: 1. Notifications → Broadcast → New Broadcast: write the subject and message and pick the channels (In-App, Email, Push). 2. Choose the Audience: All Employees, a Segment, or Manual Selection, and use Preview recipients to check who it reaches. 3. Send now, or Create & Schedule for later; a scheduled broadcast can be cancelled before it goes out. Expected result: Recipients get it on the channels you picked (in-app, email, push), and the list shows how many it reached. #### How to work the HR helpdesk queue in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-helpdesk Answer employees’ tickets on time and keep track of who owns each one. Who can do it: HR agents (helpdesk.manage). Before you start: - At least one active person holds helpdesk.manage. Steps: 1. Open Helpdesk. Tickets go to an active agent with the least work; a ticket with no agent is announced to every agent. Use “Assign to me” to take it, or “Assign to” to give it to a colleague. 2. Reply to the employee, or switch the reply to an internal note when it is only for the team; notes are never emailed or shown to the employee. 3. Set the status. While a ticket is Waiting, the response clock is paused; it restarts on their reply. Change the priority if needed; the deadline moves with it. 4. Resolve it. The employee can close it or reopen it, and a resolved ticket closes by itself after 7 days. Expected result: Every ticket has an owner and a deadline; overdue tickets are escalated to all agents. Common errors: - "Ticket has already been claimed by another agent": Someone else took it first; reassign it if you manage the queue. #### How to hand out and take back company assets in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-assets Know who holds which laptop, phone or card, and get it back at exit. Who can do it: HR Admin or Company Owner. Steps: 1. Assets → Add asset (or Import a list): tag, name and category. 2. Assign an available asset to an employee, optionally with an expected return date. 3. The employee sees it under My assets. 4. Return it when the employee hands it back; it becomes available again. Expected result: Outstanding assets block the experience letter until they are returned. Common errors: - "Asset is not available for assignment (current status: assigned).": Return it from the current holder first, or pick another asset. - "Cannot delete an asset that is currently assigned. Return it first.": Return it, then delete or retire it. #### How to set data retention and consent in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-data-retention Keep personal data only as long as needed and record what employees accepted. Who can do it: HR Admin or Company Owner. Before you start: - Your retention periods agreed with legal. Steps: 1. Compliance → Data retention: set the retention days per entity type (candidates, terminated employees, audit logs, GPS points), with PII anonymization on or off. 2. Run now processes eligible records immediately (it cannot be undone) and reports how many; the policies also run on schedule. 3. Consent documents → Manage versions: publish a new version to change a document; employees accept it under Privacy & Consent. 4. Personal data requests on the same page lists employees’ requests for a copy of their data or for erasure, with a due date (30 days). Prepare the export, erase (only for people whose employment has ended) or decline with a reason the employee sees. 5. Audit log shows who changed what, including role changes and the exports and sensitive reads of payroll and employee data. Filter it by module, and export it with the audit_logs.view permission. Expected result: Old candidates and former employees are anonymized, requests are answered in time, and acceptance history is kept per employee. Common errors: - "An active version cannot be edited.": Create a new version instead. - "Erasure is refused for an active employee": Payroll and labor records must be kept while someone is employed. Decline the request and say so; it can be repeated after they leave. #### How to change plan, add a card and top up usage in Eldalala URL: https://eldalala.com/help/guide-hr.html#owner-plan Keep the subscription and AI usage in line with what the company needs. Who can do it: Company Owner (payment actions are owner-only). Before you start: - A company card. - Your email address is verified (new accounts must verify it before paying). Steps: 1. Plan & Usage → Overview: see feature usage, entitlements, available add-ons and packages. 2. A module you have not bought stays in the sidebar with an Upgrade badge. Click it to go to the plans, with the module named. HR sees the plans but only the owner can change them. 3. Payment methods: add the card to charge. The last card on a paid plan cannot be removed; add the new one first. 4. Plans: choose a plan and billing cycle (Choose plan). 5. Top up metered features, such as AI tokens, from the add-ons list. Expected result: The new plan or add-on applies straight away and shows in Feature Usage. If the workspace was suspended after failed payments, paying here reactivates it; until then you can read and export your data but not change it. Common errors: - "No default payment method on file. Add a payment method before subscribing.": Add a card under Payment methods. - "This workspace is read-only": Its subscription is suspended or cancelled. Subscribe or change plan on this page to bring it back. - "Selected plan is not a downgrade. Use upgrade instead.": Pick the plan with Choose plan to upgrade. #### How to review daily attendance and fix punches in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-attendance-daily See who is in, late or absent today and correct mistakes. Who can do it: HR Admin (attendance.manage). Steps: 1. Open Attendance → Daily. Present, Absent, Late and On leave counts are at the top; Unusual patterns lists flagged behaviour. 2. Click Manual entry to record a punch: employee, check-in and/or check-out time, and a reason (required). 3. Click Correction requests to decide on employees’ requests: Answer, then approve (optionally with the corrected times) or reject with a reply. The employee is told, and the request cannot be answered twice. Expected result: Corrected punches appear in the daily and monthly views. Common errors: - "Cannot record attendance for : payroll for this period has been finalized.": That month is locked. Adjust in the next period. #### How to run monthly payroll in Eldalala URL: https://eldalala.com/help/guide-hr.html#owner-run-payroll Calculate, approve and finalize a month’s payroll so employees get payslips. Who can do it: Company Owner. HR admins can review runs but not process, submit or finalize them. Before you start: - Salaries and allowances are on every employee record. - Attendance and leave for the month are complete, and the month has started. - If the company pays a reduced share during probation, it is set in Settings → General (Pay during probation, default 100%). Steps: 1. Open Payroll → Payroll Runs and click Run Payroll. 2. Choose the month and year and confirm Run Payroll. Everyone employed in that month is included, including people on probation; people hired later in the month are paid for the days they worked. A large company shows "Calculating…" and the page updates when it is done. 3. Open the run (View Details) and check each employee’s basic, allowances, overtime, deductions and net pay. Loan instalments, salary advances, approved expense claims and the employee’s insurance share are already on the lines. 4. If a red banner says some employees could not be calculated, use "Show only errors", fix what each line says (for example a missing salary) and run payroll again. The run cannot be finalized until then. 5. To add a bonus, commission or penalty, open the employee’s Adjustments, choose the type, enter an amount and a reason. Adjustments can be changed only while the run is a draft that is not waiting for approval. 6. Click Submit for approval on the draft run. While it waits, its lines are locked; use "Withdraw from approval" to change anything. 7. Once approved, click Finalize and confirm. A warning lists employees with no bank details (IBAN). If you find a mistake before this step, use Reopen instead. Expected result: The run is Finalized: employees receive "payslip ready" emails, expense claims are reimbursed, loan and advance deductions are recorded, the bank file is ready (the Saudi WPS file, or the bank-transfer file for Egypt) and attendance for the month is locked. Common errors: - "No Run Payroll button": You are signed in as an HR admin; ask the company owner. - "Some employees could not be calculated": Open the lines marked in red, correct the salary or other detail on the employee record, then run payroll again; adjustments you added are kept. - "The payroll cannot be changed because it is waiting for approval": Click "Withdraw from approval", make the change, then submit again. #### How to correct a payroll after a mistake in Eldalala URL: https://eldalala.com/help/guide-hr.html#owner-fix-payroll Reopen a payroll that is not final, or void the latest finalized one, and process the month again. Who can do it: Company Owner. Before you start: - You know what to correct, for example a salary, an attendance record or an adjustment. Steps: 1. Open the run. If it is waiting for approval, click "Withdraw from approval". If it is approved but not finalized, click Reopen. Both return it to a draft. 2. Correct the data or the adjustments, then run payroll again for the month and submit it. 3. If the run is already finalized and it is the latest one, click "Void payroll", enter the reason and confirm. The expense claims, advances and loan instalments it paid are put back, its payslips are withdrawn and the month can be processed again. 4. Read the warnings in the dialog. If a bank file was already generated or the run was exported to accounting, ask the bank or reverse the journal entry yourself: money already sent is not reversed. Expected result: The month has a draft payroll again (or a voided run in its history). Every reopen and void is kept in the audit log with the reason. Common errors: - "Void payroll is not offered": Only the latest finalized run can be voided. Earlier months cannot be undone from the screen. #### How to follow up company loans in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-company-loans See what employees owe, record a repayment made outside payroll, or write a loan off. Who can do it: HR Admin (loans.manage). Writing a loan off needs the company owner. Before you start: - At least one active loan. Steps: 1. Open Loans → Company loans. The totals show how much is outstanding. 2. Open a loan to see its instalments and every movement on it. 3. Click "Record repayment" when the employee paid you directly. The amount shortens the loan from its last instalment and the loan settles when nothing is left. 4. The company owner clicks "Write off", enters the reason and confirms to stop recovery. This is kept in the audit log. Expected result: The balance reflects what is really owed; payroll recovers only what remains. When an employee leaves, their open instalments are brought into the final payroll. Common errors: - "Write off is not offered": Ask the company owner; HR admins can record repayments but not write loans off. #### How to enrol employees in medical insurance in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-insurance Record who is covered, by which package, and with which dependents. Who can do it: HR Admin (medical_insurance.manage). Before you start: - A contract and package exist under Medical Insurance → Insurance Setup. Steps: 1. Open Medical Insurance → Insurance Setup and add the contract and its packages. 2. Open Enrollments and click Enrol employee; choose one or several employees and the package. 3. Check the filters Expiring within 30 days and Left the company every week. Expected result: Enrollments are Active; lapsed ones expire automatically and leavers still insured trigger an alert. #### How to hire through Eldalala in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-hire Open a role, publish it, move candidates through the pipeline and make an offer. Who can do it: Recruiter or HR Admin. Before you start: - Recruitment is on the plan. Steps: 1. Recruitment → Requisitions → New requisition (pick the department and the hiring manager); it goes for approval. A rejected requisition can be edited and sent again. 2. Recruitment → Job Postings → New posting from the approved requisition, add any application questions, then Copy public link to share the careers page. The posting shows only between its start and end dates. 3. Candidates apply on the public page without an account and answer your questions. You can open their CV from the candidate page. 4. Recruitment → Candidates: move each candidate through the early stages (applied, shortlisted). Interview and offer stages follow by themselves. 5. Schedule an interview from the candidate or the Interviews page and pick the panel; panel members tell you if they can attend. After the interview, click Mark completed (or submit a scorecard). 6. Create an offer from the candidate or Offers; it is approved, sent and accepted by link or signed electronically. You can edit a draft, withdraw it or send it again, and it expires by itself after its date. 7. When the offer is accepted, click Convert to employee on the candidate. If the login email already exists you are asked for another one. Expected result: The candidate becomes an employee record, the requisition is marked Filled, the role’s postings close and onboarding starts on the hire date. Common errors: - "Hired is not offered": A candidate can be hired only after an offer was accepted; send the offer first. - "The login email is already in use": Enter another email for the new employee in the conversion form. #### How to onboard a new hire in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-onboard Give every new joiner the same checklist with owners and dates. Who can do it: HR Admin (onboarding.manage). Before you start: - The employee exists. Onboarding starts by itself when an employee is added through the form or the import, so you usually only open the run. - An onboarding template exists (a default one is created at signup). Steps: 1. Onboarding → Onboarding Runs → Start Onboarding. 2. Pick the employee, template and start date (today or later), then Start Onboarding. 3. Open the run to follow progress; accept or regenerate the AI path recommendation. Expected result: Tasks are assigned and tracked; overdue tasks are marked every night. Common errors: - "The start date must be a date after or equal to today.": Use today for someone who already started. - "An employee has no onboarding run": No template fitted them, or they came from a migration import. Start Onboarding by hand. #### How to review and confirm probation in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-probation Decide whether each person on probation is confirmed, extended or ends their employment. Who can do it: HR Admin (onboarding.manage). Managers recommend from their own Probation reviews page. Before you start: - The employee’s status is Probation with a probation length (set when adding or editing the employee). - The employee has a manager on their record. Steps: 1. Open Onboarding → Probation reviews. Alerts at the top list people whose probation is ending soon or has already ended without a decision. 2. A review is created automatically before the probation ends and goes to the employee’s own manager. If a manager has not answered, choose the person from the list and submit the recommendation on their behalf. 3. Open the submitted review and record the HR decision: confirm, extend (with the new end date) or terminate. A terminate decision records the last working day as today and access ends overnight. Expected result: A confirmed employee becomes Active; an extended one stays on probation with a new end date. The decision is kept on the review. Common errors: - "No employees are on probation": Set the employee’s status to Probation on their record first. #### How to offboard a leaver in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-offboard Make sure access, equipment and the exit interview are handled. Who can do it: HR Admin (offboarding.manage). Steps: 1. Offboarding → Runs → Start Offboarding. 2. Choose the employee and template. If a termination is already recorded the type and last working day are filled from it; otherwise enter them. 3. Follow IT access revocation and exit interviews from their own pages. The leaver receives the exit-interview invitation, and each task owner is notified. 4. When something is owed or due, such as a loan balance or unused annual leave, a finance “Final settlement” task lists it. 5. Close the run when every mandatory task is done. Expected result: Tasks are assigned; access ends after the last working day; exit interview reminders are sent. Common errors: - "Record the termination first": A run can be closed only once the employee’s termination (reason and last working day) is recorded. #### How to run a performance cycle in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-performance-cycle Open reviews for a period and close them with decisions. Who can do it: HR Admin (performance.cycles.manage). Before you start: - A review template (defaults exist from signup). Steps: 1. Performance → Performance Cycles → New Cycle. 2. Choose who is in the cycle: everyone, certain departments or specific people. A cycle scoped to departments or people must name at least one. 3. Click Publish to open it; the people in scope are notified. 4. Follow goal approvals and reviews. On the self review list you can unlock a submitted review with a reason; the employee is told why. 5. Lock the calibration sessions (you can reopen one while the cycle is open) and propose decisions. An approved promotion, pay change or mandatory course is applied to the employee on its effective date. 6. Click Close on the cycle when you finish. It also closes by itself after its end date. Closing locks the submitted reviews and refuses further edits. Expected result: The cycle is Published, then Closed. Employees see their calibrated rating, and approved decisions are reflected on their records. Common errors: - "A department or employee scope is required to publish": Pick at least one department or person, or choose all employees. - "Reviews cannot be changed after the cycle is closed": Closed cycles are final. Open a new cycle for further reviews. #### How to check roles and permissions in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-roles See what each role allows and who holds it. Who can do it: Company Owner (roles.manage). Steps: 1. Settings → Roles & Permissions lists each role, its permission count and its users. 2. Open a role to change its permissions. What a role holds decides what its members can open: for example payroll, the audit log, email templates, API keys and webhooks each need their own permission. The Company Owner role is read-only and the standard roles cannot be deleted. 3. Settings → Users shows Invitations sent. Resend one that expired, or withdraw one you sent by mistake. To hand over ownership, give another admin the Company Owner role; the last owner cannot lose it. 4. If someone loses their phone, open them in Users and use the two-factor reset: enter your own password and a reason. They are signed out everywhere and emailed. Expected result: Standard roles exist for every company: Company Owner, HR Admin, Recruiter, Manager, Employee. Every change to a role is in the Audit log with who made it and who was affected. Common errors: - "Your role does not include access to this area": The role lacks the permission the screen needs; add it in Roles & Permissions or assign HR Admin. - "The company must keep a Company Owner": Give another person the Company Owner role first. #### How to use reports in Eldalala URL: https://eldalala.com/help/guide-hr.html#hr-reports Answer management’s questions from live data. Who can do it: HR Admin (reports.*). Steps: 1. Open Reports → Overview and pick a report. 2. Use Scheduled Reports to email a report on a schedule. Expected result: Reports show live numbers and can be exported. ### Manager guide URL: https://eldalala.com/help/guide-manager.html #### How to approve your team’s requests in Eldalala URL: https://eldalala.com/help/guide-manager.html#mgr-approve Decide on leave and other requests from your team. Who can do it: Managers (the Manager role). Steps: 1. Your Home shows waiting requests with Approve and Reject. 2. Or open Approvals, click Show details, then Approve or Reject with a reason. You only see requests you can decide; a request that is waiting on another person shows who. 3. Going away? Open Delegations and hand your approvals to a colleague for the dates. Requests already waiting move with the delegation, and End now returns them to you. Expected result: The employee is notified straight away. Common errors: - "Rejection reason is mandatory.": Write a short reason. #### How to see your team and who is out in Eldalala URL: https://eldalala.com/help/guide-manager.html#mgr-team Plan around absences. Who can do it: Managers. Steps: 1. Home shows team members out over the next two weeks. 2. My Team lists your reports; Leaves → Calendar shows the month. #### How to review your team’s performance in Eldalala URL: https://eldalala.com/help/guide-manager.html#mgr-performance Write manager reviews and hold check-ins. Who can do it: Managers. Before you start: - A published performance cycle that includes your team. Steps: 1. Performance → Manager Reviews lists the reviews you owe. 2. Open a review, rate each competency and write feedback of at least 10 characters, then submit. A submitted review cannot be edited; the employee is told. 3. Performance → Check-ins records one-to-ones with notes and action items. 4. Open Probation reviews to recommend whether people on probation are confirmed, extended or ended. Expected result: Submitted reviews go to HR for calibration, and you see HR’s probation decision on the review. Common errors: - "The cycle is closed": Reviews cannot be written after a cycle closes. Ask HR about the next cycle. ### Employee guide URL: https://eldalala.com/help/guide-employee.html #### How to answer a pulse survey in Eldalala URL: https://eldalala.com/help/guide-employee.html#emp-surveys Give quick feedback when your company asks for it. Who can do it: Employees in the survey’s audience. Before you start: - A survey is open and addressed to you. Steps: 1. Open My surveys in the sidebar (or the link in the notification). 2. Open a survey, answer the questions and submit. Expected result: Your answers count toward the company’s results. Surveys that are not addressed to you do not appear. Common errors: - "The survey is closed": HR closed it or its close date passed. #### How to check in for the day in Eldalala URL: https://eldalala.com/help/guide-employee.html#emp-check-in Record that you started work. Who can do it: Every employee. Before you start: - If your company uses location, allow the browser to share it. Steps: 1. On Home, tap Check in. 2. If you forgot a punch, open Attendance and use Request correction, with a note and the times you worked. 3. On a night shift, check in when the shift starts and check out in the morning; the morning punch closes the shift that began the evening before. Expected result: Your punch appears in My Attendance, on the company’s clock. Tapping twice within a minute does not create a second punch. Common errors: - "Your location is required to check in.": Allow location for the site and try again. - "You are N m away from .": Move closer to a work location, or ask HR to record the punch. #### How to ask for time off in Eldalala URL: https://eldalala.com/help/guide-employee.html#emp-request-leave Request leave and track the answer. Who can do it: Every employee. Steps: 1. Open Leaves → Requests and tap Request leave (also on Home). 2. Choose the leave type, start and end date, add a note, and Submit. For a single day, pick the full day or the first or second half. The form shows how many days will be counted and what is left, and Submit stays off until the form is complete. 3. Some types need a document, such as a medical certificate: attach a PDF or image up to 5 MB. 4. Check your remaining days under My leave balances. Expected result: Your request is Pending until your approver decides (some types are approved at once); you get an email either way, and a rejection shows the reason. Common errors: - "Insufficient leave balance": Shorten the request or ask HR. - "No balance yet, ask HR": Your balance is created automatically from your hire date; if it is missing, HR can allocate it. - "A document is required": Attach the supporting file for this leave type, or ask HR to file it for you. - "Start date must be today or in the future": Ask HR to record leave that has already started. - "Overlaps with an existing request": Cancel or change the other request first. - "Must include at least one working day": Your dates fall only on weekends or holidays. #### How to see your working schedule in Eldalala URL: https://eldalala.com/help/guide-employee.html#emp-my-schedule Check your shift hours for the next two weeks. Who can do it: Every employee and manager. Steps: 1. Open My schedule in the sidebar. 2. Each day shows your shift hours (“ends next day” for a night shift), public holidays and days off. Expected result: You know when you work. You are also notified when HR assigns or changes your shift. Common errors: - "No schedule to show": You have no shift assigned; you follow the company work schedule. Ask HR if that is wrong. #### How to get your payslip in Eldalala URL: https://eldalala.com/help/guide-employee.html#emp-payslip See and download your monthly payslip. Who can do it: Every employee. Before you start: - The month’s payroll has been finalized. Steps: 1. Open Payslips. Click View Details for the breakdown or Download for the PDF, which downloads in the app without leaving the page. 2. The detail shows earnings and deductions for the month. Expected result: You get a PDF in your language and company currency. Common errors: - "A month’s payslip disappeared": That month’s payroll was voided to correct a mistake. The payslip returns when HR finalizes the month again. #### How to claim an expense in Eldalala URL: https://eldalala.com/help/guide-employee.html#emp-expense Get reimbursed for money you spent for work. Who can do it: Every employee. Before you start: - Keep the receipt. Steps: 1. My requests → Expenses → New Claim. 2. Fill title, category, amount, currency and date; upload the receipt; tick Submit immediately or save a draft. Expected result: Your manager, then finance, approve it; you are told when it is reimbursed. Common errors: - "The expense date must be today or earlier.": Use the date on the receipt. #### How to ask HR a question in Eldalala URL: https://eldalala.com/help/guide-employee.html#emp-helpdesk Raise a ticket instead of messaging HR. Who can do it: Every employee. Steps: 1. Open My Tickets and click New Ticket. 2. Enter subject, category (Payroll, Leave, IT, General), priority and description, then Submit ticket. Expected result: HR replies on the ticket; you are notified of replies and status changes. You can close it, or reopen it (or just reply) if it is not fixed. Common errors: - "This ticket is closed": Reopen it from the ticket within 30 days, or raise a new ticket. #### How to update your profile and security in Eldalala URL: https://eldalala.com/help/guide-employee.html#emp-profile Keep your details right and your account safe. Who can do it: Every employee. Steps: 1. Open My Profile → Edit for personal details and emergency contact. 2. Bank details changes are sent to HR for approval. 3. Security: change your password and turn on two-factor. 4. Notification Preferences chooses what reaches you and how. #### How to ask for your personal data in Eldalala URL: https://eldalala.com/help/guide-employee.html#emp-privacy-request Get a copy of the data the company holds about you, or ask for it to be erased. Who can do it: Every employee. Steps: 1. Open Privacy & Consent and find Your personal data. 2. Choose Request a copy of my data, or Request erasure of my data, add a note if you want, and send it. 3. HR answers within 30 days. When a copy is ready, download it from the same card. Expected result: You see the request as Pending, Completed or Declined, with HR’s reason if it was declined. Common errors: - "Erasure was declined": Erasure happens after your employment ends; payroll and labor records must be kept while you are employed. #### How to switch between Arabic and English in Eldalala URL: https://eldalala.com/help/guide-employee.html#emp-language Use Eldalala in your language. Who can do it: Everyone. Steps: 1. Use the language button in the top bar ("العربية" / "English"). Arabic is the default and reads right-to-left. Expected result: The whole interface and your emails follow the language. ## Workflows URL: https://eldalala.com/help/workflows.html ### Leave request URL: https://eldalala.com/help/workflows.html#leave-request From an employee’s request to a decision, with the balance moving at each step. Who takes part: Employee, Manager, HR Admin. - Working days exclude weekends (set in the company work schedule) and company holidays. A one-day request can be a half day. - The request form shows how many days will be counted before you submit. - A request crossing 31 December is split per year and each year’s balance is checked. Balances are created automatically from the hire date and renew each January. - Some leave types need a supporting document, such as a medical certificate, and some can only be filed a few days after they started; HR can record older leave. - Nobody can approve their own leave, and a manager cannot approve a request directly once its start date has passed; HR can. - Cancelling a request withdraws it from the approver’s list and returns the days. ### Approval SLA and escalation URL: https://eldalala.com/help/workflows.html#approval-escalation What happens when an approver does not act. Who takes part: Manager, HR Admin. - Each step has a deadline: 48 hours unless the workflow sets another one for that step. - An overdue request moves to the approver’s manager, or to an HR admin when the approver has no manager, and the new approver is notified. - Delegations redirect approvals while someone is away, including requests that were already waiting; ending a delegation returns them. - An approver without a login, or who has left, is skipped and the request goes to HR so it is never stuck. ### Self check-in with geofence URL: https://eldalala.com/help/workflows.html#self-check-in How a check-in is accepted, flagged or refused. Who takes part: Employee. - Lateness is judged against the assigned shift and its grace period, on the company’s own timezone. - On a night shift, the morning punch closes the shift that started the evening before. - Tapping Check in twice within a minute does not create a second punch, and you cannot check in on a day of approved leave. ### Attendance correction request URL: https://eldalala.com/help/workflows.html#attendance-correction An employee asks for a missed or wrong punch to be fixed and HR answers. Who takes part: Employee, HR Admin, Manager. - HR approves the request, optionally with the corrected times, or rejects it with a reply. - You are told the answer, and a month whose payroll is finalized cannot be changed. ### Monthly payroll run URL: https://eldalala.com/help/workflows.html#payroll-run From processing a month to payslips. Who takes part: Company Owner, HR Admin, Employee. - Only the company owner can process, submit and finalize payroll; HR admins can open and review runs. - Everyone employed in the month is included, with people on probation paid at the company’s probation percentage. Loan instalments, salary advances, approved expense claims and the employee’s insurance share are added automatically. - Employees who cannot be calculated, for example with no salary, are listed with the reason and must be fixed before the run can be finalized. The owner can add bonuses, commissions or penalties to a line while the run is a draft. - Large companies are calculated in the background; the page shows Calculating and updates by itself. - Finalizing locks the month: payslips are sent, expense claims are reimbursed, loan instalments are deducted and the month’s attendance is locked. - A mistake can be corrected: reopen a run that is not final, or void the latest finalized run and process the month again. Money already sent to the bank is not reversed. - Finalized runs can be compared with each other. ### Expense claim URL: https://eldalala.com/help/workflows.html#expense-claim Two-level approval to reimbursement. Who takes part: Employee, Manager, HR Admin. - Claims can be saved as a draft or submitted immediately. - Once both approvals are done the claim is paid with the next payroll; it shows Reimbursed, and the employee is notified, when that month’s payroll is finalized. ### Hiring URL: https://eldalala.com/help/workflows.html#hiring From a requisition to a new employee. Who takes part: Manager, Recruiter, Candidate, HR Admin. - Candidates confirm interviews and answer offers from a link in their email; they do not need an account. - The pipeline follows what happens: scheduling and completing an interview and sending and answering an offer move the candidate for you, and every change is recorded with who made it. - An offer that passes its date expires by itself; HR can edit a draft, withdraw a sent offer and send it again. If the offer is signed electronically, the signature accepts it. - Rejecting a candidate cancels their open interviews and withdraws open offers; the rejection email never shows the internal reason. - Converting an accepted offer creates the employee, closes the role’s postings and starts onboarding. ### Onboarding and probation URL: https://eldalala.com/help/workflows.html#onboarding-run From first day to the probation decision. Who takes part: HR Admin, Manager, Employee. - Onboarding starts by itself when an employee is added, from the template that fits them, and each task owner is notified. - Probation reviews are created every morning before a probation ends; the review goes to the employee’s own manager, who recommends confirming, extending or ending probation. HR confirms the decision. - An overdue review is escalated, and a probation that has already ended is still reviewed rather than confirmed automatically. ### Offboarding URL: https://eldalala.com/help/workflows.html#offboarding-run A leaver’s exit. Who takes part: HR Admin, Employee. - Offboarding can start before or after the termination is recorded and takes the last working day from it. - Every task has an owner who is notified, and the leaver receives the exit-interview invitation and reminders. - Access is removed after the last working day; a finance task lists any money owed or due, such as loan balances and unused leave. - A run can be closed only once the termination is recorded. ### Employee lifecycle URL: https://eldalala.com/help/workflows.html#employee-lifecycle Statuses an employee moves through. Who takes part: HR Admin. - An employee is Active, On probation, Inactive or Terminated. - Terminating records a reason and a last working day. The employee keeps working and signing in until the end of that day; then they are marked Terminated, their access ends and their team and open approvals are handed over. - Reactivating a former employee, or one whose termination has not taken effect yet, restores things as they were. Hire date and leave balances are kept for HR to adjust. ### Bulk import URL: https://eldalala.com/help/workflows.html#bulk-import How a file becomes records. Who takes part: HR Admin. - Rows are checked before anything is saved, so you can review the file first. Rows that fail can be downloaded as a file, corrected and imported again. ### Company signup URL: https://eldalala.com/help/workflows.html#company-signup What a new workspace contains. Who takes part: Company Owner. - The setup checklist asks to add employees, review leave types, invite an HR teammate and review departments. - The first step asks for the country, Egypt or Saudi Arabia, which sets the public holidays, leave rules and payroll defaults, and for acceptance of the Terms of Service and the Privacy Policy. - New owners confirm their email before they can pay or invite people. ## Frequently asked questions URL: https://eldalala.com/help/faq.html ### Is Eldalala available in Arabic? Yes. Arabic is the default and the interface reads right-to-left; English is one click away. Emails follow the language. ### Which countries does it support? Egypt is the default market (EGP, Africa/Cairo, Egyptian holidays). Saudi Arabia is supported per company (SAR, Saudi holidays, EOSB, WPS). ### Who can run payroll? Only the company owner account processes, submits and finalizes payroll, and adds bonuses or penalties to a draft. HR admins review it. ### Are employees on probation paid? Yes. Everyone employed in the month is paid. A company can pay a reduced share while someone is on probation (Settings → General, “Pay during probation”); the default is full pay. ### What if payroll was finalized with a mistake? The company owner can void the latest finalized payroll, with a reason, correct the data and process the month again. A payroll that is not final can simply be reopened. Money already sent to the bank is not reversed. ### How do employees get reimbursed for expenses? After the manager and finance approve a claim, it is paid with the next payroll. It shows Reimbursed, and the employee is told, when that month’s payroll is finalized. ### Who can see the audit log and what does it record? Roles that hold the audit-log permission (the owner and HR Admin by default). It records changes to employees, bank details, roles and many other records, plus exports and reads of sensitive data such as payroll. Entries show who did it and when. ### Can an employee ask for their data to be deleted? They can ask from the Privacy page. HR answers within 30 days: a copy of the data is prepared on request, and erasure is carried out once employment has ended, because payroll and labor records must be kept while someone is employed. ### What happens to approvals when a manager leaves or is away? While they are away a delegation hands their waiting requests to a colleague, and ending it returns them. When a manager leaves, the requests waiting on them move to their own manager or to HR. ### What does the Free plan include? Up to 10 employees with leave, attendance, approvals and basic reports. Starter (up to 50 employees) adds payroll, onboarding, offboarding, performance and a small AI allowance. Growth (up to 500) adds recruitment, advanced reports, webhooks and every AI feature. A single module, or the Advanced Reports package, can be added to Free or Starter. ### Which reports are on every plan? The reports overview, headcount, leave balances and attendance summary, on screen. Turnover, the asset reports, scheduled reports and every export are advanced reports: they come with Growth, or with the Advanced Reports package on Free and Starter. The payroll, performance, probation and recruitment reports also need their module. ### Do approved performance decisions change the employee record? Yes. An approved promotion, pay change or training decision is applied to the employee on its effective date (immediately if that is today or past), and the change is recorded in the audit log. ### Are 360° answers really anonymous? Anonymous answers carry no name or submit time. They stay hidden while the cycle is open and are released together after it closes, and only if at least three have arrived, so a reader cannot work out who wrote them. ### Is there a mobile app? Not for now. The web app works on phones, so employees and managers use it in the phone’s browser. ### Do we have to enter leave balances for everyone? No. Every employee gets a balance automatically, pro-rated from their hire date, and balances renew each January with the carry-over rules you set per leave type. Enter opening balances only for days already used or carried over from your old system. ### Which timezone does attendance use? The company’s own, set in the work schedule on the Shifts page (the country’s timezone is used until you set one). Check-in times, lateness and what counts as today all follow it, and a night shift closes with the morning punch. ### Can employees request leave for days that have already passed? The request form starts at today. Leave that has already started is recorded by HR (for example with the leave import), except into a month whose payroll is finalized; a leave type can allow a few days of late submission (7 for sick and emergency leave by default), which the form does not offer yet. ### Will people get an email for everything? The company can turn email off, and each person and the company default choose which informational categories reach them by email or as a phone push. Messages that need an action or are security-related, and a few such as password reset codes, invitations and invoices, are always sent. Every notification arrives in the person’s own language and opens the page it is about. ### Who sees what employees write to HR? Only the HR agents who handle tickets. Agents can add internal notes that the employee never sees, and tickets never appear in a company’s Slack feed. ### Can employees check in from home? Only if the company allows it: the geofence policy can ignore location, flag outside punches, or block them. ### Can we bring data from Excel? Yes. Imports cover employees and most other modules, with validation and review before saving. ### How do candidates apply? On the public careers page, without an account; they confirm interviews and answer offers by link. ### What happens when an offer is not answered? It expires on its date, the candidate goes back to the interview-completed stage and the person who created it is told. A draft never expires. HR can also withdraw a sent offer, which emails the candidate, or edit and send it again. ### Is personal data protected? National ID, passport and bank details are encrypted at rest, changes are audited, and retention policies remove old data. ### Does the AI assistant work out of the box? It needs an AI provider: the platform’s, or the company’s own key under Settings → AI Settings. AI chat has a monthly allowance on Starter and a larger one on Growth. ### How do approvals avoid getting stuck? Each workflow step has an SLA (48 hours by default); overdue steps escalate hourly to the approver’s manager or an HR admin. ### Can we put our logo and layout on HR emails and letters? Yes, in the Template Builder. Every email and document type starts from a recommended design in Arabic and English with the company logo or name. Generated documents use the published design; the app’s own notification emails do not use it yet, so today a designed email can only be checked with Send test. ### Who can change templates? The company owner and HR users whose role holds email_templates.manage (emails) or document_templates.manage (documents); HR Admin has both. Whoever can edit can also publish; there is no separate publish permission. ### What happens if two people edit the same template? Only one can. The second sees a read-only view naming the editor and can start editing when they leave. A company owner or HR admin can take over. ### Can we go back to an older wording? Yes. Every saved version stays in History; Restore adds it again as a new version. Nothing is deleted. ## Glossary URL: https://eldalala.com/help/glossary.html - **Accrual**: How a leave type’s yearly days reach the balance: all at the start of the year, or a twelfth each month. - **Allowed stages**: The only stages a candidate can be moved to by hand. Interview and offer stages follow the interview or the offer. - **Anonymous 360° feedback**: Peer answers given without a name. They are hidden, with their ratings, until the cycle is closed and at least three have arrived. - **Approval workflow**: Ordered steps (manager, role or named user) for a request type, with an SLA per step. - **Approvals inbox** (الموافقات): One list of everything waiting on you. - **Bank transfer file**: A CSV of who is paid how much, downloaded from a payroll run of an Egyptian company. It is not a bank-specific layout. - **Block**: One piece of a designed template: text, content, button, image, section, list, divider, spacer, social links or brand. - **Brand block**: Shows the company logo, or the company name when there is no logo. Filled in by the server when the email or PDF is produced. - **BYOK**: Bring your own key: a company’s own AI provider key in AI Settings. - **Calibrated rating**: The final rating after HR and managers align ratings across teams; the employee sees it once the calibration session is locked. - **Calibration**: Session where HR and managers align ratings across teams. - **Careers page**: Public page /careers/{company code} where candidates apply. - **Carry-over** (ترحيل الرصيد): Unused leave days moved into next year, up to a limit and an expiry the leave type sets. Without it unused days lapse on 31 December. - **Check-in**: In Performance: a one-to-one with notes and action items. In Attendance: a punch. - **Company** (الشركة): A customer workspace. All data is scoped to one company; a user may belong to several and switch between them. - **Company loans**: The HR view of every employee loan: what is owed, repayments made outside payroll and write-offs. - **Company work schedule**: The working days, default hours, grace period, night-shift switch and timezone that apply to everyone without a shift. - **Decision applied**: An approved promotion, pay change or mandatory course that has been carried out on the employee’s record on its effective date. - **Delegation**: Handing your approvals, tasks or both to someone for a date range. Requests already waiting move with it, and End now returns them. - **Draft (template)**: The designer’s autosaved working copy. Never live and never a version; one per template. - **Edit lock**: Lets one person edit a template at a time. Others get a read-only view; it expires 2 minutes after the editor’s page stops answering. - **Eldalala** (الدلالة): The product name (formerly Teamora). - **Enrollment**: An employee’s medical insurance cover under a package. - **EOSB**: End-of-service benefit (Saudi gratuity). Applies to employees working in Saudi Arabia. - **Final settlement**: The finance task on an offboarding run that lists what the leaver owes or is owed, such as loan balances, advances, claims and unused leave. - **Geofence policy**: Off, Flag or Block: how a check-in outside every work location radius is treated. - **Grace period**: Minutes after shift start before a check-in counts as late. - **Half day**: A one-day leave request for the first or the second half of the day; it counts as 0.5. - **Handover**: What happens to a leaver’s team and work when the termination takes effect: reports move to their manager, approvals waiting on them move on, and HR gets a summary. - **Internal note**: A helpdesk reply only agents can see; it is never emailed to the requester. - **Invitation (company)**: An email invitation to join a company. It can be resent with a fresh expiry or withdrawn; a withdrawn invitation cannot be accepted. - **Leave balance** (رصيد الإجازات): Per employee, type and year: entitled, pending, used and available days. - **Leave type** (نوع الإجازة): A kind of leave with yearly days, paid flag and approval rule. - **Manual punch**: A check-in or check-out recorded by HR, with a reason. - **My schedule**: The page where an employee sees their shift hours, holidays and days off for the next two weeks. - **Offboarding run**: One leaver’s checklist, typed (resignation, termination…). - **Offer (withdrawn / expired)**: An offer HR cancelled after it was sent (Withdrawn), or one that passed its date without an answer (Expired). Neither can be accepted. - **Onboarding run**: One new hire’s checklist created from a template. - **Payroll adjustment**: A bonus, commission, penalty or other amount the company owner adds to one employee’s line in a draft run, with a reason. Loan, advance, reimbursement and insurance lines are added by the system. - **Payroll run** (مسير الرواتب): One month’s payroll: Draft → Approved → Finalized. A run can be reopened until it is final, and the latest finalized run can be voided. - **Payslip** (قسيمة الراتب): An employee’s breakdown for a finalized month, downloadable as PDF in the app and linked from the email. - **Pending days**: Days reserved by requests awaiting a decision. - **Performance cycle**: A review period: Draft → Published → Closed. - **Permission**: A key such as leave.approve. Holding module.entity.manage also grants the other actions under it. - **Personal data request**: An employee’s request for a copy of their data or for its erasure, answered by HR within 30 days. - **PIP**: Performance improvement plan. - **Posting**: A published job with a public careers-page link. - **Probation pay percentage**: The share of salary a company pays for days an employee is on probation (Settings → General, default 100). Confirmed employees are always paid in full. - **Probation review**: Created before a probation ends and sent to the employee’s own manager, who recommends confirm, extend or end; HR confirms the decision. - **Pulse survey**: A short survey sent to a chosen audience (departments or roles); employees answer it under My surveys. It can be recurring, and responses can be analyzed for sentiment. - **Recommended design (starter)**: The ready-made design for a template type and language: 14 notification types and 5 document types, each in Arabic and English (38). - **Requisition**: A request to open a position; needs approval before posting. - **Salary register**: Per-employee salary components for a period, exportable. - **Scheduled termination**: A termination that is recorded but has not taken effect: the employee keeps working and signing in until the end of the last working day, then is marked Terminated and loses access. - **Send test**: Emails the current design to the signed-in user only, with sample values. - **Setup checklist**: Banner for new companies: add your team members, configure leave types, invite a second user, set up a department. - **SLA**: Hours an approver has before the request escalates (48 by default). - **Take over**: Start editing a template someone else holds: allowed when their lock expired, from your own other tab, or for a company owner or HR admin. - **Template Builder / designer** (مصمم القوالب): The drag-and-drop editor for email and document templates, opened with Open designer from a templates list. - **Variable / merge field**: A {{ key }} placeholder replaced with real or sample data, such as the employee’s name or document.reference. Only fields in the Variables panel are filled. - **Version / Publish**: Save version keeps a numbered snapshot in the history. Publish saves one and makes it the Live version, the only one used. - **Void payroll**: Cancels the latest finalized run so the month can be processed again. The claims, advances and instalments it paid are released and its payslips are withdrawn; money already sent to the bank is not reversed. - **Work location**: A site with coordinates and a radius used for check-in. - **WPS**: Saudi Wage Protection System bank file generated from a run. Egyptian companies download a bank transfer file instead.